"Do I need a referral?" shouldn't need your receptionist.
adoh.ai answers the referral, rebate and first-appointment questions that fill your inbox — and stays well away from anything clinical.
Admin questions, not clinical ones
These are the messages that pull someone off the front desk. None of them require a practitioner.
Referrals
The most-asked question in allied health
Facebook message
Fees and rebates
Asked before anyone books
Instagram message
First appointment
Nerves, mostly
WhatsApp message
Getting there
Parking, stairs, access
Facebook message
Your Agent does not answer this, ever. It doesn't triage, it doesn't reassure, and it doesn't suggest what it might be. It tells the person a member of the team will respond, and alerts whoever you've nominated.
The part other tools don't mention
Reviews, testimonials and the advertising rules
If you're a registered health practitioner, your advertising is governed by section 133 of the National Law, which prohibits using testimonials to advertise a regulated health service. Most software sold to clinics ignores this entirely. Here's what the guidance actually says.
A testimonial is about clinical things
AHPRA describes a testimonial as a recommendation or positive statement about the clinical aspects of a service — symptoms, diagnosis, treatment, outcomes or a practitioner's skill. Comments about customer service or communication style that don't touch on clinical aspects aren't testimonials.
Replying is not automatically safe
AHPRA's guidance says advertisers "should take care" engaging with reviews on third-party sites, because doing so may itself count as using a testimonial to advertise. That's a judgement call, and it's yours — which is why we don't make it for you.
You don't have to chase reviews down
The guidance is explicit that advertisers don't have to remove, or try to remove, a review on a site they don't control. Somebody praising their treatment on Google is not you advertising.
So how does adoh.ai handle it?
- Nothing sends itself unless you turn it on. Every reply starts as a draft for a person to approve. Automatic sending is granted one topic at a time, by the practice owner, and never by us. For a clinic, keeping review replies as drafts indefinitely is a perfectly reasonable setting, and plenty will.
- Your Agent never re-uses a review as marketing. It won't quote a patient in a post, a caption or anywhere else.
- You can switch Google off altogether and use adoh.ai only for messages and comments, if you'd rather handle reviews by hand.
General information, not legal advice, and not a compliance guarantee. Checked against AHPRA's testimonial guidance on 18 September 2026; the rules change, so check the current version and your own professional advice. We go through this in more detail here.
A public reply must never confirm someone's a patient
It's the easiest mistake to make in a review reply, and the hardest to take back.
No confirming, no detail
A public reply thanks someone for the feedback and moves the conversation to a private channel. It doesn't acknowledge an appointment, a condition or a visit.
No access to your records
adoh.ai doesn't connect to your practice management software. It cannot see patient files, and it answers only from the facts you've written down for it.
Stored in Australia
Everything we store stays here. You can also ask for the AI processing itself to run in Australia, and we'll set that for your practice.
Questions practice owners ask
Something else on your mind? Email hello@adoh.ai and a person will reply.
A$99 per location, per month. Fourteen days free.
Connect your channels, check what your Agent knows, and decide for yourself what it's allowed to answer.