24 hours to reply
Counted from their last message, the same as Messenger. Inside it you can say anything. Outside it, WhatsApp only allows pre-approved template messages — which is a marketing tool, not a way to answer a question late.
The job enquiry that came in while you were under a sink.
adoh.ai answers WhatsApp Business messages for Australian local businesses — service areas, callout fees, availability — and hands you anything that needs a quote or a decision.
Answered while you were on the tools
Service area confirmed, callout quoted
The questions that decide whether they call you or the next one
WhatsApp enquiries are usually urgent and usually comparison-shopped. An answer in two minutes is worth more than a good answer in two hours.
Do you come out here?
Service area, every single time
Do you cover Werribee?
WhatsApp message
What's the callout?
Answered only if you've set one
What do you charge just to come and look?
WhatsApp message
How soon can you come?
Availability, honestly
Any chance of today? Water everywhere.
WhatsApp message
Anything needing a quote
Handed straight to you
Can you price a full rewire on a 1940s weatherboard?
Escalated
The honest answer
"Didn't WhatsApp ban AI chatbots?"
Partly, and the distinction matters. From January 2026 Meta no longer allows general-purpose AI assistants on the WhatsApp Business Platform — the kind you chat to about anything. A bot that answers questions about your own business is a task-specific assistant, and that is still allowed.
Your Agent only knows your business
It answers from the facts you have given it — your hours, your prices, your service area. Ask it to write a poem and it will tell you it is here to help with the business, which is exactly the line the policy draws.
It says what it is
The first reply in a private conversation discloses that it is an automated assistant. That is Meta's requirement across all their messaging, and it is also just decent.
It refuses rather than guesses
With nothing in its knowledge to answer from, it says a person will follow up and flags the thread. A confident wrong answer about a gas fitting is worse than a slow one.
What WhatsApp allows, plainly
They message first
A business cannot open a WhatsApp conversation out of nowhere, and that is a good thing. Your Agent replies to people who came to you, and never messages a list.
One number, one inbox
WhatsApp sits beside Instagram, Facebook and your Google Reviews in the same inbox, with the same approvals and the same voice. Nothing is priced per channel.
WhatsApp questions
Something else on your mind? Email hello@adoh.ai and a person will reply.
A number can be on the WhatsApp Business app or on the business platform, not both at once. Most businesses move their existing number across, which keeps the number their customers already have. We walk you through it, and your chat history stays on your phone.
Yes, on the first reply. Meta requires an automated assistant to disclose itself, and in our experience people mind far less than owners expect — what they mind is silence.
Any time, and the moment you do your Agent steps back and stays out of that thread. It does not talk over you and it does not resume unless you hand it back.
No. It answers questions and books nothing it has not been told it can. Anything that needs a price for a specific job goes to you, because inventing a number on a job it has not seen is the fastest way to lose money.
Sometimes. Meta limits how many businesses a provider can onboard to WhatsApp in a given week, so during early access there can be a short queue. Instagram, Facebook and Google Reviews connect straight away, so nothing else waits on it.
In Australia. Your business's data and your customers' messages are stored in Sydney, which is a deliberate choice and not a plan-level upgrade.
Stop losing the job to whoever answered first.
A$99 per location, per month. Fourteen days free, and WhatsApp sits in the same inbox as everything else.