24 hours to reply
Counted from the customer's last message. Your Agent shows the countdown and warns you before a draft goes stale, because after that Facebook refuses to deliver it at all.
The Facebook Page you stopped checking, answered.
Messenger enquiries and Page comments get read and answered by adoh.ai — including the ones sent by the neighbour who found you in a local community group at nine on a Sunday night.
Answered a Messenger enquiry
Sunday, 9:14pm
Facebook is where the enquiry sits unread for three days
Not because you don't care — because nobody has the Pages app open. Your Agent does.
Messenger enquiries
Often the longest, most detailed ones
Hi, do you do quotes for a full bathroom? We're in Reservoir.
Messenger
Comments on your Page
Answered publicly, so the next person reads it
Are you open Anzac Day?
Page comment
Referrals from local groups
Someone tagged you; they message next
Saw you recommended in the Coburg group — do you take new clients?
Messenger
Comments on boosted posts
Where the questions go unnoticed
how much is it for two people?
Ad comment
Same owner, same rules as Instagram
Meta runs both, so Messenger works the way Instagram messaging does. The rules are worth knowing because they are the reason a late reply simply never arrives.
One private reply per comment
A comment on your Page can be answered privately exactly once, within 7 days. Your Agent uses it on something worth reading rather than a bare link.
One connection, both Channels
Connecting through Facebook brings your Page and the Instagram account attached to it. Most businesses connect once and get both, and each still keeps its own voice.
The honest answer
Facebook recommendations cannot be answered automatically
Not by us and not by anyone. Meta removed recommendations from its API in January 2025 — reading them now returns an error, and the notifications stopped with it. Any tool still advertising Facebook review replies is describing something that no longer exists.
Google Reviews is the review channel
It is also the one that matters more: it is what a stranger sees when they search your suburb. Your Agent answers those, thanking the good ones the same day and drafting anything under four stars for you.
Comments still work normally
Anything posted as a comment on your Page or your posts is answered as usual. The gap is only Facebook's separate recommendations feature.
We would rather tell you now
Finding out after you have paid for a year is worse. Where a platform has closed a door, this site says so — see the channel comparison.
Facebook questions
Something else on your mind? Email hello@adoh.ai and a person will reply.
You need a role on the Page that can manage messages. You connect with your own Facebook login and choose which Pages to grant, so your personal profile is never posted from and we never see your password.
Yes. Connecting your Page brings the Instagram account linked to it, and both land in the same inbox. You are charged per location, not per channel, so adding the second one costs nothing.
Marketplace conversations go to your personal profile rather than your Page, and Meta does not make them available to business software. They stay in your own Messenger.
On the Pro plan you can schedule posts and get a caption suited to each channel from one piece of writing. Your Agent never publishes anything on its own — a person schedules it.
Your Agent does not argue. A complaint gets a short, calm public reply and a private message inviting them to sort it out properly, and the thread is flagged for you. Abuse is hidden and left for a person to decide on.
Yes. Each Page belongs to a location, and facts like hours and pricing belong to a location too, so the Coburg Page is never answered with Fitzroy's hours. Pricing is per location, per month.
Connect once. Get Facebook and Instagram.
A$99 per location, per month. Fourteen days free, and no charge per channel.