Will every reply sound identical?

That is the failure mode we designed against. Each reply answers what that person actually wrote — the dish they named, the staff member they mentioned — from your own facts. A wall of identical thank-yous reads worse to a customer than no reply at all.

Can it ask my customers for reviews?

Not in the first release. When it does, it will ask everyone rather than only the people likely to say something nice — selectively soliciting good reviews is against Google's policy and it is the sort of thing that gets a profile penalised.

I am a health practice. Are there extra rules?

Yes, and they are strict. AHPRA treats testimonials about clinical care as advertising you must not use, and a reply can breach privacy simply by confirming somebody was a patient. We wrote up what a clinic can and cannot say, and your Agent is built around it.

What about my old unanswered reviews?

They come in when you connect, and you can work through the backlog with drafts waiting on each one. Google has no deadline on replying, so an answer eighteen months late still shows a reader that somebody is home.

I have several locations on one profile group.

Each location's reviews stay with that location, and so do its facts, so the Fitzroy reviews are never answered with Carlton's opening hours. Pricing is per location, per month.

Every Google Review answered, and the hard ones written carefully.

adoh.ai replies to reviews on your Google Business Profile — thanking the good ones the same day, and drafting anything under four stars for you to read before a word of it goes public.

Get early access What about a bad one?

A barber finishing a cut while the client checks their phone in the mirror.

The only channel strangers read before they choose you

Nobody scrolls your Instagram before booking a physio. They search the suburb, read four reviews and decide. An unanswered one-star sitting at the top is the most expensive thing on the internet with your name on it.

The good ones, while it still counts

A five-star review gets thanked the same day, in your voice, mentioning what they actually said rather than "Thanks for your feedback!" five hundred times over. Replying is also the part most businesses simply never get to.

James R.

"Booked me in same day when my back went. Walked out standing straight."

Thanked, same day

The bad ones, never on autopilot

Anything under four stars is always written as a draft, whatever else you have switched on. Your Agent gets the first version onto the page — calm, short, no excuses — and you decide whether it is right before anyone sees it.

Drafted

"Waited 40 minutes past my appointment time." Waiting for you to approve before anything goes out.

The honest answer

"I don't want a robot answering an angry customer"

Neither do we, and it is built so that it cannot. A low rating is one of four things your Agent will never send on its own, no matter how much you have come to trust it.

Under four stars is always drafted

It is not a setting you can accidentally leave on. The same applies to complaints, to anything the Agent could not ground in your own facts, and to any kind of reply you have not explicitly enabled.

A draft beats a blank box

The reason bad reviews go unanswered for weeks is that nobody wants to start writing one. Having a calm first draft waiting is usually the difference between replying on Tuesday and never.

Some reviews should be reported, not answered

A review from someone who was never a customer is a different problem. We wrote up how removal actually works in Australia, including when it is not worth trying.

Read: what to say to a bad Google Review

What Google allows, plainly

Replies arrive as the business

A review reply is published from your Business Profile, exactly as it would be if you typed it. There is no third-party badge and no "sent via" line.

New reviews are pushed, not polled

Google notifies us the moment a review lands, so a same-day thank-you is genuinely same-hour rather than whenever something next checks.

Reviews are the whole channel

Google shut down Business Messages in July 2024 and the Q&A API in November 2025. There is no Google chat left to answer, and anyone offering you one is describing something that closed.

Google Review questions

Something else on your mind? Email hello@adoh.ai and a person will reply.

No. Google provides the API that publishes review replies and business software has used it for years. What Google forbids is faking reviews, incentivising them or filtering who gets asked — none of which your Agent does or will do for you.

Answer the reviews that decide for you.

A$99 per location, per month. Fourteen days free. Connect your Google Business Profile and your backlog is drafted by the time you make a coffee.

Get early access How to answer a bad review