Does connecting give you access to my account?

You connect through each platform's own login and grant a specific set of permissions — reading and replying to messages, comments and reviews. We never ask for your password, and you can revoke access from Facebook, Google or TikTok without asking us.

What happens when a reply window closes?

Meta gives you 24 hours from the customer's last message. Your Agent shows a countdown on every conversation, and if a draft is still waiting when the window is about to close it tells you, because after that the platform simply refuses to deliver it.

Does it answer differently in public than in private?

Yes, deliberately. A public comment or review reply speaks as your business and stays short, because everyone can read it. A private message says up front that it is an automated assistant, because Meta requires that and because people can tell anyway.

I have two shops. Do they share an inbox?

They share one inbox and keep separate facts. Hours, pricing and addresses belong to a location, so a question about Fitzroy is never answered with Carlton's hours. Pricing is per location, per month.

What about phone calls?

Voice is coming after launch, as a paid add-on. It is not in the first release, and we would rather say that than list it as a feature you cannot use yet.

Every channel your customers use, in one inbox.

Instagram, Facebook, WhatsApp, TikTok and Google Reviews arrive in the same place, get answered the same way, and follow each platform's own rules — which are stricter, and stranger, than most people expect.

Get early access What each platform allows

Pick a channel to see how it works

Instagram

DMs, comments and comment-to-DM

The busiest channel for most local businesses, and the one with the tightest reply window.

How Instagram works

Facebook

Messenger and Page comments

Where the older half of your customers still message you, and where local community posts send people.

How Facebook works

Business messaging

Where bookings and job enquiries land, especially for trades and for anyone with international customers.

How WhatsApp works

Google Reviews

Replies on your Business Profile

The channel that shows up when someone searches your suburb — and the only one strangers read before deciding.

How Google Reviews works

What each platform actually allows

These limits are set by Meta, Google and TikTok, not by us. They are the reason an inbox tool that treats every channel the same will eventually send something that gets refused — or gets your account actioned.

What adoh.ai can do on each channel, and the limits each platform sets
Channel	Private messages	Public comments	Comment-to-DM	The limit that matters
Instagram	Yes	Yes	Yes	24 hours to reply. One private reply per comment, within 7 days.
Facebook	Yes	Yes	Yes	24 hours to reply, the same as Instagram.
WhatsApp	Yes	n/a	n/a	24 hours. General-purpose AI chatbots are banned; answering about your business is not.
TikTok	Limited	Yes	No	Comment-to-message is not available to Australian accounts at all.
Google	No chat	Review replies	n/a	Google shut its chat product down. Reviews are the whole channel.

Accurate as at September 2026. Platform rules change; when one does, your Agent's behaviour changes with it and we say so here.

The honest answer

Two of these are not what you were promised elsewhere

TikTok has no comment-to-DM here

Plenty of tools advertise it. TikTok does not offer comment-to-message to Australian accounts, so nobody can deliver it to you — us included. Your Agent replies to TikTok comments publicly and stops there.

Google has no chat

Google Business Messages was shut down in July 2024, and the Q&A API followed in November 2025. Google Reviews is the only thing left to answer, and it is the one strangers actually read.

"Comment 'PRICES' to get the link" has a rule

It works, and we build it. Asking people to follow you first in order to get the reply does not: Meta's spam policy forbids it. Your Agent will not write that sentence for you.

Read: comment-to-DM without follow-gating

Questions about channels

Something else on your mind? Email hello@adoh.ai and a person will reply.

No. Connect one and your Agent works on that one. Most businesses start with Instagram or Google Reviews, then add the rest once they trust it. Nothing is priced per channel.

Connect one channel. See what it catches.

A$99 per location, per month, with fourteen days free. Most businesses have their Agent answering in about 15 minutes.

Get early access See pricing