adoh.ai blog https://adoh.ai/blog/ Answering customers, reviews and comments, for Australian local businesses. en-AU Does replying to comments get your post seen by more people? https://adoh.ai/blog/does-replying-to-comments-increase-reach https://adoh.ai/blog/does-replying-to-comments-increase-reach Replying doesn't flip a switch in the algorithm. Here's what the ranking systems actually do, where a reply genuinely earns you reach, and where it does nothing. Mon, 21 Sep 2026 12:00:00 GMT AHPRA and patient reviews: what practices can and can't do https://adoh.ai/blog/ahpra-patient-reviews https://adoh.ai/blog/ahpra-patient-reviews The testimonial rule explained properly — what counts as a testimonial, whether you may reply to a Google review, and what you must do about reviews on your own page. Fri, 18 Sep 2026 12:00:00 GMT Comment-to-DM without follow-gating: what Meta actually allows https://adoh.ai/blog/comment-to-dm-without-follow-gating https://adoh.ai/blog/comment-to-dm-without-follow-gating "Comment MENU and follow us for the link" breaches Meta's spam policy. Here's the rule, why the tactic underperforms anyway, and how to run comment-to-DM properly. Fri, 18 Sep 2026 12:00:00 GMT What one missed after-hours enquiry actually costs you https://adoh.ai/blog/cost-of-a-missed-after-hours-enquiry https://adoh.ai/blog/cost-of-a-missed-after-hours-enquiry No industry statistics, no vendor surveys. Four numbers you already know, and the arithmetic that tells you whether answering after hours is worth paying for. Fri, 18 Sep 2026 12:00:00 GMT Can you get a Google review removed in Australia? https://adoh.ai/blog/get-a-google-review-removed-australia https://adoh.ai/blog/get-a-google-review-removed-australia Which reviews Google will actually take down, how to report one, and what to do when it refuses — which is most of the time. Fri, 18 Sep 2026 12:00:00 GMT The 24-hour rule: why you can't reply to that Instagram message https://adoh.ai/blog/instagram-facebook-24-hour-rule https://adoh.ai/blog/instagram-facebook-24-hour-rule Instagram, Facebook and WhatsApp all close the door 24 hours after a customer's last message. What the windows are, why replies fail, and what to do when one shuts. Fri, 18 Sep 2026 12:00:00 GMT How to reply to a bad Google review, with examples https://adoh.ai/blog/reply-to-a-bad-google-review https://adoh.ai/blog/reply-to-a-bad-google-review What to actually write when a review stings — four worked examples for Australian businesses, and the three things never to put in a public reply. Fri, 18 Sep 2026 12:00:00 GMT